COC / FAQ
Frequently asked questions
Short answers about ordering, delivery, prescriptions, returns and our branches.What is COC Eyewear and since when?
COC Eyewear is an eyewear retailer in Egypt, founded in 2014. We have 5 branches: Downtown, Heliopolis, El Mohandseen, Nasr City, New Cairo. VEGAS is COC's own frame brand.
Are the branded frames original?
Yes. The branded frames we sell are original.
Do you deliver, and how much does it cost?
Yes, we deliver to all governorates in Egypt. We do not ship abroad. The delivery fee depends on the governorate: from EGP 100 for Cairo and Giza up to EGP 210 for remote areas. Delivery is free for 2 or more pieces.
Shipping policy →How can I pay?
You can pay cash on delivery, or by card online on a secure payment page (we never see your card number). Vegas X6 prescription lens orders need a deposit of at least 50% (InstaPay, mobile wallet or a payment link), because the lenses are made to your prescription.
Do you have glasses on a budget?
Yes. Our budget pages list the frames in stock under each price limit, cheapest first. Eyeglasses prices are for the frame; prescription lenses are priced separately.
Glasses by budget →Do you do eye tests?
No, we do not do eye tests. Bring or send a recent prescription, and we make the lenses to its exact numbers.
Can I order prescription glasses online?
Yes. Choose the frame, add lenses on the product page and send a photo of your prescription. The team confirms the numbers with you by phone before making the lenses.
How much are Vegas X6 lenses?
Vegas X6 lenses cost EGP 2,200 per pair (lenses only, no frame). A thinner 1.67 lens for high powers and photochromic lenses that darken in the sun are also available. They come with a 1-year warranty against manufacturing defects.
Vegas X6 lenses →Are your sunglasses polarized and UV protected?
Many of our sunglasses are polarized and UV protected. Each product page states whether that pair is polarized and UV protected.
Can I return or exchange my order?
Yes, within 14 days of delivery, in original condition and with the invoice. The customer pays the return delivery. Prescription lenses are exchanged only for a manufacturing fault.
Refund policy →Is there a warranty?
Yes. Manufacturing defects are covered for 30 days, and frames have a 6-month warranty. Vegas X6 lenses have a 1-year warranty against manufacturing defects.
Refund policy →Can I try frames in a branch, and what are the opening hours?
Yes, you can try frames at any of our 5 branches. Addresses and each branch's opening hours are on the branches page.
Branches and hours →How do I contact you or order on WhatsApp?
Message us on WhatsApp at +20 100 106 2008 (https://wa.me/201001062008) or email info@coceyewear.com.
Contact page →Are the reviews real?
The store rating is 4.4 out of 5 from 392 customer reviews (Judge.me and Air Reviews), and 259 of the 383 reviews listed are marked as verified buyers. Our branches are rated 4.5 to 4.9 on Google Maps (checked 2026-10-07).
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