Below frequently asked questions are some common concerns of our customers before purchasing the product If you have other questions please send them to email@example.com
If I buy glasses and then find that they are not suitable for me, and I want to return them, what should I do?
If you find the glasses are not suitable for you, or you are not satisfied with them, you can return them within 14 days with the original purchase receipt. The glasses must be in their original condition without scratches, otherwise they will be worn out, in their original packaging, and suitable to be sold again. Money will be returned with the same method of original payment. If you have purchased a customized product with specific measurements such as eyeglasses or contact lenses, you cannot return it.
This process depends on shipping timeframes, order processing times, supplier lead times, transportation method, and the specified destination. In general, it takes 3 to 7 working days, and sometimes the request arrives before that time period. The customer is informed of the shipping costs before confirming his order, and he can arrange the shipping process for his order at his own risk.
It depends on where the customer identifies as the shipping location. When the customer places his order, and fills in the address data, the shipping cost is automatically added to his order.
You can call us at: 01001062008, or contact us by e-mail: firstname.lastname@example.org. You can also contact our team, who works 24/7 on Facebook and Instagram.
No, but we are working to provide the best international shipping services in order to make all COC products available all over the world.
We accept various payment methods such as credit cards, prepaid cards (Visa, MasterCard). We also accept PayPal, and cash on delivery.
Yes, COC Gift Vouchers can be used as a total or partial payment method for any order including product, tax, or shipping charges. If your gift voucher is not sufficient to complete your order, you can use a credit card alongside the voucher to complete the process.
Only one is in Cairo, Egypt.
Yes, we sell prescription contact lenses of various features, and of various brands.
We sell eyeglasses and sunglasses from various international brands in various colors and sizes.
You can contact us via our email: email@example.com
Yes, you can, but you must do the replacement within 14 days from the date of purchase, and you must return the product in the same condition it was when you bought it, and it does not contain scratches, is not worn out, and in the original packaging, and is subject to resale.
Yes, we have a range of swimming goggles with various different corrective lenses to suit your various needs. Swimming goggles are made of flexible silicone, which is ideal for sensitive skin, as it ensures that your eyes are completely protected from harmful UV rays. All of these features come with a range of different prescription lenses to treat farsightedness, or nearsightedness.
Downtown, Cairo, 50 Tahrir Street intersection with Mohamed Farid Street near Mohamed Naguib metro station, and Abdin Palace.
You must wash and dry your hands well before using the lenses. Clean the lenses with the solution provided after using them. Never pass it on to someone else! Put your lenses on carefully before applying makeup, and take them off before removing your makeup.
Polarized lenses are lenses that have a special chemical applied to them to filter light. The molecules of the chemical are arranged to block some light passing through the lens, and allow others to pass through, making your eyes more comfortable. Look at a bright, reflective light source, while you are wearing your glasses, and if the brightness increases when you tilt your head at an angle of about 60 degrees, then you are wearing glasses with Polarized lenses.
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