FAQs

FAQs



  • If I bought one of your glasses and then I found out that they’re not suitable or I am not satisfied with them, so I wanted to return them back, what shall I do?
  • A: If you are not satisfied with our glasses you have purchased, and want a refund, you can return it back with the original purchase receipt within 14 days, and the glasses must be returned in the condition in which they were purchased, not worn out or scratched, in their original packaging and salable. The refund will be with the same payment method used in the original transaction. 

    But in case you have purchased customized items with specific dimensions and measurements; such as glasses and contact lenses, then they won't be refunded.


  • How long does it take for my order to arrive?
  • A: This process depends on shipping rates, processing times, suppliers’ lead time, mode of transport and destination.. While it generally takes from 3 to 7 days, and sometimes they arrive sooner. Noting that we first inform the customer with the shipping rates for confirmation or giving them the option of arranging shipping on their responsibility. 

  • How much does shipping cost?

  • A: That depends on your location. When making the order and filling up your address of delivery, shipping costs will be automatically added to your order



  • How can I reach you?
  • A: You can call us: 01001062008, or send us an email: info@coceyewear.com. You can also chat with our team, which is available 24/7 on Facebook Messenger & Instagram applications to answer all your inquires.


  • Do you do worldwide shipping?

  • A: Yes, we’re working to provide a best worldwide shipping service ever, so that COC products can be available everywhere in the world.


  • What payment methods do you accept?

  • A: We accept different payment methods, including credit or debit cards (Visa, MasterCard), PayPal, and cash on delivery. Additionally, we also offer various installment options through services such as ValU and Sympl, which allow you to split your payment into multiple installments over a period of time. These options are available for eligible purchases and can provide more flexibility in managing your payments.


  • Do you sell gift cards?

  • A: COC gift cards can be used to make a full or a partial payment of an order, including merchandise and any taxes and shipping costs. If your gift card falls short, you can make up the balance with a valid credit card.




  • Do you offer prescription contact lenses?
  • A: Yes, we offer all types of prescription lenses with different features and brands.


  • What kind of glasses do you sell?

  • A: We sell prescription glasses and sunglasses from international brands, in different sizes and colors.




    11) What if I have problems while purchasing online?

    A: You can contact us on email:  info@coceyewear.com 


  • Can I exchange an item purchased in store?

  • A: Yes, you can but it has to be exchanged in the same country it was purchased in within 14 days , and the glasses must be returned in the condition in which they were purchased, not worn out or scratched, in their original packaging and salable.


  • Do you have special swim goggles?

  • A: Yes, we have special swim goggles with different corrective lenses to best meet your individual needs. The goggles made with soft, liquid-injected silicone ideal for sensitive skin, and characterized by 100% UV protection guards your eyes from harmful rays. All of these features come along with a wide range of prescriptive lenses for nearsightedness and farsightedness.



  • What are the necessary measures to protect colored contact lenses?

  • A: you have to wash and dry your hands before using your lenses. Clean your contact lenses with solution after taking them out. Never share your contacts with others! Insert your lenses carefully before applying makeup and remove them before taking makeup off.



  • What does ‘’Polarized Lens’’ mean?

  • A: Polarized lenses are lenses with a special chemical applied to them to filter light. The chemical's molecules are lined up specifically to block some of the light from passing through the lens. Only light that passes through the blind's openings can be seen. Look at a bright, reflective light source with your shades on. If the light increases in intensity when you tilt your head sideways to around 60 degrees, you're wearing polarized sunglasses.



  • Are you contracted with any insurance company?

  • A: No, we are not contracted with any insurance company.



    1. Do glasses with magnets affect the safety of the eye?

    A: No, this kind of sunglasses is made of two parts, namely a pair of common prescription glasses and two clip ons which are secured on the frame with magnets. With these sunglasses, the people with vision problems will no longer need to take two pairs of glasses, one is for vision correction and another is for eye protection, at all times. Consequently, we cannot say the magnetic eyeglasses are harmful to our health.





  • Will you need a medical examination for my eyes in order to make glasses? And does the price include the lenses?
  • A: Yes, we will need a medical examination for your eyes in order to make glasses. 

         No, the price doesn’t include the lenses.

    1. Are there sizes for children?

    A: Depending on the size of the face, but soon we will provide all small sizes.


  • Is there HD vision glasses for night driving?

  • A: Yes, we have the latest technological HD vision glasses for night driving.



  • What are ‘’Photochromic Lenses’’?
  • A: Photochromic Lenses, sometimes referred to as ‘’Transition Lenses’’, are eyeglass lenses that will turn dark automatically when exposed to sunlight and become clear again when indoors. This is the result of chemical responses to the presence (and absence) of ultraviolet light. 

  • What are ‘’Anti-Reflective Lenses’’?
  • A: An anti-reflective (also known as anti-glare) coating prevents reflections from appearing on both the inside and outside of your eyeglass or sunglass lenses. No reflections on your lenses mean more light is reaching your eyes, which inevitably improves your vision. Anti-reflective coating glasses lenses are practically invisible, so your eyes will look better and your stylish frames can take center stage. 


  • How can I find my frame size?
  • A: In order to find your frame size, all you have to do is just measuring your features, according to this guide:

    Eye Size:
    Measured from outermost edges of lenses horizontally.
    Approx. 40mil - 62mil

    Bridge Size:
    The distance between lenses.
    Approx. 14mil - 24mil

    Temple Size:
    Length of the temple piece - also known as the arm piece or earpiece.
    Approx. 120mil - 150mil



  • Why is it essential to wear sunglasses?
  • A: It is essential to wear sunglasses as ultraviolet rays can cause considerable damage to your eyes if you’re exposed to too much of them. Look for a pair that blocks 100% of both UVB and UVA radiation.

    The closer you live to the equator, the stronger the sun’s rays will be, so the more often you will need to wear them. You should wear sunglasses on sunny days – most health advisors recommend between 10am and 4pm as this is when the sun’s rays are strongest and the eyes most vulnerable to damage.

     

  • Can sunglasses designed for specific sports really make a difference?
  • A: Yes. Sports eyewear in general tends to be safer than regular sunglasses because the lenses and frames are made of special materials that are unlikely to shatter if struck and can give you the benefits of both sunglasses and protective eyewear.

    Also, certain tints can enhance your vision for certain sports. For example, amber and brown lenses are popular with golfers because they enhance the contrast between the ball and fairways, greens and the sky.


  • How should I clean my polarized lenses?
  • A: To clean any smudges off of your polarized lenses, use a microfiber cloth, other materials run the risk of scratching or leaving debris on your lenses. In case you want to avoid any scratches, we suggest keeping your sunglasses in a hard case when you are not wearing them. 


  • How long does it take if I visited your store and picked eyeglasses with a pair of glasses to be installed on it?

  • A: Usually, it takes from 30 to 40 minutes to receive your new glasses installed on your frame but you have to be at the store before 5 p.m., so that you will be able to receive it on the same day.
    We have a fully equipped lab established with the most recent devices and equipment, where our professional technicians work hard and fast to handle your glasses very carefully to be installed on your new or old frames.
    But in case your eye prescription for SPH is not more than ±6.00 and for a cylinder is not more than ±4:00, a prescription with higher values may require a special order.