• You have 14 days after the arrival of your order to request a return.
  • In order to be able to make a return request, your order must be in the same condition in which you received it and in the original package.
  • You cannot return specially prepared glasses or contact lenses.
  • You must have a receipt or proof of purchase to complete the return.
  • We will inform you if your return request has been accepted or rejected within two days.
  • If your refund request is accepted, your money will be automatically be refunded to your credit card or the method which you paid with within a period of time, depending on your payment method.
  • You can only return the products you have purchased at their original price. Products that you have purchased with a discount cannot be returned.


Late return requests:

  • If you haven't got your money back yet, review your bank account again.
  • Then contact your credit card company, as the process of returning the money to your account may be delayed.
  • Also contact your bank.
  • If you did all of that and did not get your money back, contact us via our e-mail: customercare@coceyewear.com.


Replacement Policy:

  • You can only exchange items that are damaged or have defects..
  • If you want to exchange your product with the same product, contact us at info@coceyewear.com.


Gifts:

  • If the product was identified as a gift during the purchase process and shipped directly to you and you return it, you will receive a gift voucher for the value of the product that you returned.
  • If the product was not identified as a gift or the person received the product and gave it to you at a later time, the value of the product will be sent to him and he will be informed of the return request.


Shipping costs:

  • You are responsible for paying the shipping costs for returning your order.
  • Shipping costs are non refundable and if you return your order, they will be deducted from its value.
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